Backed. is run by Backed Trade Limited (company number 17504288, registered in England and Wales). “We” and “us” means Backed Trade Limited. These terms apply when you use the Backed. website or app, as a customer or as a trade. By creating an account or posting a job, you agree to them.

Our Privacy policy explains how we use your personal information.

Backed. introduces customers who need work done to local tradespeople we’ve checked. We don’t carry out the work ourselves. Trades on Backed. are independent businesses, not our employees or agents.

When a trade accepts your job, any agreement about the work, the price and payment is between you and the trade. We aren’t a party to it, and payment for the work never goes through Backed.

Before approving a trade, a member of our team checks their ID and their public liability insurance, and any registrations they tell us about, such as Gas Safe, NICEIC, NAPIT, FENSA, CERTASS or OFTEC. We ask trades to keep their insurance in date and pause offers to any trade whose insurance has expired.

These checks show what was true when we made them. They don’t guarantee the quality of a trade’s work. Before work starts, agree the details, price and timings with your trade, and ask for anything you need in writing.

Only a customer who has had a job done through Backed. can review that trade, and only for that job. Reviews must be honest and about your own experience. Never post a review in exchange for a discount or payment, and never write one for a business you own, work for or are connected to.

We check reviews and may hide one that breaks these rules, contains personal information, or is abusive or unlawful. We don’t hide reviews because they’re negative. If you’re a trade and think a review breaks these rules, contact us and we’ll look at it.

Approved members join a queue for each trade and town they cover. Jobs are offered to trades near the front first; a trade who wins a job moves to the back. You have a set time to reply to each offer, which the app shows; no reply counts as declining. Missing several offers in a row pauses your offers until you switch them back on. You can pause at any time and keep your place.

We don’t promise any number of offers or jobs. We may change how the queue works to keep it fair, and we’ll tell members before any significant change.

Don’t use Backed. to harass, threaten or discriminate against anyone, to send spam, or for anything illegal. Don’t try to get around our checks, interfere with the service, or use someone else’s account. Keep your password safe.

We may suspend or close an account, or remove a job or review, if these terms are broken, if a trade’s checks no longer pass, if we receive serious complaints, or to keep people safe. Where we can, we’ll tell you why first. If we close a trade’s account for no fault of theirs, we’ll refund any whole months of membership they’ve paid for and not used.

You can delete your account at any time: in the app, from your home screen; on the website, from My jobs. Deleting an account cancels any membership straight away, with no refund for the rest of the period.

We provide Backed. with reasonable care and skill. We can’t promise it will always be available or free of faults, but we’ll work to fix problems quickly.

We aren’t responsible for work carried out by trades, or for what customers or trades say or do, because they’re not acting for us.

For trades, our total responsibility to you is limited to the membership fees you’ve paid in the 12 months before the problem. We’re not responsible for lost profits or lost business.

Nothing in these terms limits our responsibility for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit. If you’re a customer, these terms don’t affect your legal rights as a consumer.

We may update these terms as Backed. changes. We’ll change the date at the top and, if the change matters to you, tell you before it applies. If you don’t agree, you can stop using Backed. and delete your account.

If something goes wrong, please contact us first at hello@backedtrades.co.uk so we can try to put it right.

These terms are governed by the law of England and Wales, and its courts can deal with any dispute. If you’re a customer living in Scotland or Northern Ireland, you can also bring a claim in your local courts.